Implementation Engineer

| USA | Remote
Employer Provided Salary: 90,000-115,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Chronosphere 

Chronosphere is the provider of the only observability platform that puts engineering organizations back in control by taming rampant data growth and cloud-native complexity, delivering increased business confidence. Teams at startups to well-known global brands in the Fortune 500 around the world trust Chronosphere to help them operate scalable, highly available and resilient applications.

Chronosphere is looking for trailblazers who are experts in their space and are passionate about creating meaningful solutions for engineers and digital businesses.

Chronosphere is a series C startup with more than $343M in funding and a $1B+ valuation. We’re a remote-first company, backed by Greylock, Lux Capital, General Atlantic, Addition and Founders Fund.

About the Role
This newly created role will serve as a critical piece of Chronosphere’s Professional Services organization, responsible for driving execution of service requests, project engagements, and migrations from proprietary and previous-generation platforms alongside more senior Solutions Architects and other stakeholders across Chronosphere’s Customer Success organization and beyond. This role will play a significant role in building scalable, sustainable delivery of our services and solutions and is expected to develop subject-matter expertise across our capabilities and use-cases to develop and implement solutions that match our customers’ business needs.

In This Role You Will

  • Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization

  • In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects

  • Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses

  • Support the development of services as we scale, including process, people, and technology or special projects

  • Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development

  • Developing and implementing Chronosphere solutions to match customer's business needs

  • Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

You Must Have

  • Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)

  • 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping 

  • Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role

  • Technology troubleshooting skills and interest in technology/software support

  • Strong communication skills, ability to explain technical concepts to non-technical users

  • Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes

  • Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

Location: US-Remote

Our benefits

  • Health Insurance Coverage

  • Unlimited Vacation Time

  • Competitive Salary

  • Stock Options

  • And More

Chronosphere is an equal opportunity employer. You're encouraged to apply even if your experience doesn't line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]

Before clicking “Submit Application”. 

 

To support our Diversity, Equity, and Inclusion (DEI) initiatives, we urge applicants to omit personal identifiers, including names, and any details that explicitly indicate gender or ethnicity from their applications to reduce bias. However, applying through our Applicant Tracking System (ATS) will include identifiable contact information. Although this step is optional, Chronosphere is deeply committed to DEI. We recognize that achieving DEI is an ongoing journey for us as a company, and we believe it begins with our approach to hiring.

 

Identifying information includes your name, photos, LinkedIn URL, email address, and more.

Compensation Range: $90K - $115K

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • CSSLanguages
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • DockerFrameworks
    • GraphQLFrameworks
    • gRPCFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • BigQueryDatabases
    • MySQLDatabases
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • FullStoryAnalytics
    • SprigAnalytics
    • CanvaDesign
    • FigmaDesign
    • MiroDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • SeismicCMS
    • Chorus.AICRM
    • DocuSignCRM
    • SalesforceCRM
    • GmailEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SeamlessLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

2033 Sixth Avenue,, Seattle, WA 98121

What are Chronosphere Perks + Benefits

Chronosphere Benefits Overview

🏥 Health Insurance Coverage
🌴 Unlimited Vacation Time
💰 Competitive Salary
📈 Stock Options
👩‍💼👨‍💼 Training and Career Growth
💻 Flexible Work Environment
And More!!

Culture
Volunteer in local community
Partnership with Percent Pledge to build out a custom impact platform, providing opportunities to donate to/volunteer with organizations that have been vetted through PP.
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Chronogals Blacksphereians API
Hiring practices that promote diversity
Chronosphere looks to combat unconscious bias through competency-based interviewing and blinded resumes while actively diversifying our pipeline through DEI job boards.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Fetch Pet Insurance helps you save up to 10% on pet health insurance.
Wellness programs
Wellbeing and Fitness spending account with Forma with $50 (in local currency) per month to spend on more flexible wellness expenses that you need to use by the end of each calendar year.
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave
Generous parental leave
Adoption Assistance
Carrot provides global benefits experts and fertility clinicians to support you on your family journey with fertility, donors, or adoption, meeting strict clinical and regulatory qualifications.
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Employees can utilize unlimited PTO throughout the year to volunteer within or outside of their communities.
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Chrono Week Off (Dec 26 - Dec 31)
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Our New York office is a dog-friendly coworking space, and Chronosphere is too!
Fitness stipend
Professional Development
Job training & conferences
Promote from within
Continuing education stipend
Online course subscriptions available
Personal development training
Virtual coaching services

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